Riga resident Andris has lived in Ilguciems on Vaidelotes Street for over 60 years. The cold, to put it mildly, does not suit him — the pensioner has heating problems in his apartment, reports the show Bez Tabu (TV3).
Andris recounts that about a week ago, for several days, the temperature in his apartment was only 15 degrees.
He contacted the management company, but they advised him to call the emergency service.
Andris did just that, but when he called the emergency service, he was told that he should contact the manager.
When the man threatened to complain to Bez Tabu, a technician miraculously arrived late in the evening and fixed the problem. Nevertheless, Andris does not understand how to act in the future if heating problems arise again.
Real estate management specialist Vitolds Peipins believes that Andris acted correctly by first contacting the manager.
Bez Tabu reached out to the management company of the building — DVD Apsaimniekošana. Unfortunately, no one agreed to speak on camera, as they are currently focused on resolving the heating issue in Andris's apartment. Instead, they provided a long written explanation.
It states that, according to conversations with emergency service staff, if the problem is local and concerns a specific apartment, the technician was sent to the location to fix the malfunction. If changes are needed in the entire heating system of the building (for example, increasing the temperature), this is coordinated with the manager.
On the same day, a specialist from the emergency service of a specialized enterprise arrived at the apartment. He assessed the technical condition of the heating system and determined that the radiators in the apartment were worn out, clogged, and had reached the end of their service life. Cleaning is not advisable; replacement is recommended.
At the same time, the specialist adjusted the circulation speed of the heat carrier in the heating circuit. The next day, he contacted the apartment owner again to clarify the situation. The resident confirmed that the temperature had improved and the problem no longer troubled him.
The management company notes that no complaints about the heating system have been received from other residents of the building, indicating that the problem was not general but concerned a specific apartment. Additionally, no official request for radiator replacement had been received from the mentioned owner.
DVD Apsaimniekošana reminds that announcements with contact information for emergencies are posted on information boards in the building. This information is also regularly included in residents' bills. During weekends, nighttime, and holidays, in case of heating, electricity, water supply interruptions, or emergencies, residents should contact the emergency service directly.
Andris is outraged not only by this situation — he is generally dissatisfied with the management company's work. For example, in winter, according to him, snow on the sidewalks is not cleared in a timely manner.
DVD Apsaimniekošana explains that regarding the maintenance of the territory and the work of the janitor, this resident has repeatedly contacted the Riga City Council and relevant institutions. Following inspections, no violations related to the failure to fulfill management duties were found. During the last commission, the resident was clearly informed that all complaints and requests must be submitted in writing to the official email address of the management company. No such requests have been received from the mentioned apartment owner.
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