Kristine shared an emotional post on Facebook about the absurd situations faced by residents of the building on Bauskas Street.
She actively communicates with several residents of the building on Bauskas Street, 15. What she hears truly shocks her. She recounts several cases.
"The owner of the apartment calls the television and internet provider and honestly says that a disaster has occurred. It is no longer safe to stay in the building. What should be done with the services? Can the contract be terminated? The answer: Yes, of course, but you must return the equipment (router and modem) or pay a fine for the equipment and a penalty.
Seriously? How can a person retrieve their router now if the apartment is in a building that is unsafe to occupy? After a long explanation of the situation, they agree on a 50% discount for three months. And what happens after that? After three months, the bill will be issued again according to the terms of the contract," Kristine recounts.
The situation with the bank: a person calls regarding a concluded insurance contract for the apartment and home belongings. The answer: please provide receipts for the home belongings. The receipts are in the apartment, which is currently inaccessible. "And then the question that just paralyzed me: 'When will a bank employee be able to come to inspect the insured apartment on Bauskas Street, 15, to ensure that the person truly cannot manage their property?' I remind you, the explosion occurred in another apartment, but the owner of this apartment suffers because the building is dangerous and uninhabitable."
[..] "Do you even hear yourselves? Have we as a society lost our humanity? Are the points of the contract and formal procedures really more important than the reality, the misfortune, and the safety of people?" Kristine rhetorically asks.
The post is widely commented on:
Alina: This incident showed which company can be trusted and which thinks of helping a client in trouble without hesitation.
Janis: For these service providers and insurers, technically, this is just another 'event' — buildings are burning, people are suffering, it’s just a public case that receives a lot of attention. Then someone takes the opportunity to embellish themselves with positive PR, while another follows the standard path that is used in any case.
Marite: I am not surprised by what is written here, because a year ago I found myself in an unenviable situation — I was not helped, +- the same thing!
Evita: Unfortunately, but it is predictable that call center operators are not always competent. It is better to write an email or visit the customer service center in person.
Kristina: I am not surprised. When my loved one passed away, I wanted to return the books he had borrowed from the library. I brought them, but I was told: 'Pay the late fee!' It was just a few cents — a euro and some change. But they demanded it from a DEAD person!
