The Latvian Bureau of Insurers (LTAB) is working on a system that will allow drivers to fill out an agreed accident report through popular messengers.
Currently, the number of electronic notifications is increasing. In September of this year alone, more than 21% of all traffic accidents processed using agreed notifications were registered through the LTAB OCTA mobile application.
The electronic notification form has been in effect since 2018: it can be filled out in the LTAB OCTA app on a smartphone and has the same legal force as a paper document.
To encourage drivers to use this option more actively, the Latvian Road Traffic Safety Administration is conducting an information campaign in October titled "Let the Agreed Notification Always Be with You!" Within this campaign, they will remind how to properly document traffic accidents and distribute both printed and electronic forms.
According to Agris Daukste, head of the IT department at LTAB, the new solution will be unique in Europe: chatbots in messengers have not yet been used anywhere for documenting traffic accidents. The development and testing of the system are planned to be completed by the end of the year.
LTAB is responsible for the operation of the OCTA insurance system in Latvia. It has been in effect since 1997 and protects the interests of those injured in traffic accidents.
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