The American company, owner of the fast-food restaurant chain Burger King, is testing an AI voice chatbot in everyday work processes to collect data on employees' friendly behavior, NBC News reports.
The voice bot Patty, based on OpenAI, is placed on the headgear of employees to gather information about their interactions with customers and "simplify the workflow."
The service is expected to perform a variety of functions—from notifying managers about unavailable products to helping workers remember the ingredients of items from limited-time offers.
Additionally, it will analyze conversations between employees and with customers at the order pickup window.
The chatbot will not listen to all employee dialogues, but only those that occur from the moment a customer places an order until their car leaves the establishment, Burger King assured.
The system will collect data on employee interactions with customers using key phrases such as "welcome," "thank you," and "please." This is one of the mechanisms for determining "friendliness," the company's Chief Digital Officer explained to the publication.
The voice-enabled headset is already being tested in 500 restaurants.
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