The Irish low-cost airline Ryanair has announced that starting Wednesday, passengers will no longer be able to use paper boarding passes — instead, they will need to use digital boarding passes obtained through the airline's mobile app, reports LETA citing DPA.
These changes are part of Ryanair's digital strategy aimed at simplifying the passenger check-in process and reducing environmental impact.
Ryanair notes that this initiative could cut paper waste by 300 tons per year.
The airline's CEO, Michael O’Leary, acknowledges that there may be some initial difficulties; however, in an interview with the British newspaper Independent, he stated that over 80% of customers are already using the Ryanair app.
The company explains that if a smartphone is lost or the battery dies, passengers will be able to obtain a free boarding pass at the airport before passing through security. If the issue arises after security check, the passenger's information will be available in the Ryanair system, and staff will provide the necessary assistance.
Nevertheless, the airline emphasizes that online check-in before departure remains mandatory.
Passengers who ignore reminders about the need for online check-in will be able to obtain printed boarding passes at the airport for an additional fee — from €30 in Spain and €40 in Austria to €55 in other European Union countries and the United Kingdom.
Passengers without a smartphone will be able to receive a paper boarding pass at the airport, provided they have registered in advance on the Ryanair website.
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